Refund and Returns Policy – FluffyCatFood.com
At FluffyCatFood.com, we want you and your furry friend to be completely satisfied with every purchase. If for any reason you’re not happy, we’re here to help! Please review our refund and returns policy below.
Returns
- Eligibility:
- You may return unopened and unused products within 30 days of delivery for a full refund or exchange.
- Opened products are eligible for return only if they are defective, damaged, or incorrect due to an error on our part.
- How to Initiate a Return:
- Contact our customer support team at [email protected] with your order number and reason for return.
- We’ll provide you with a return authorization and instructions on where to send the product.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).
Refunds
- Processing Time:
- Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days.
- Refund Method:
- Refunds will be issued to the original payment method used during purchase.
- Non-Refundable Items:
- Perishable items (e.g., opened cat food) cannot be refunded unless they are defective or damaged.
Exchanges
If you’d like to exchange an item, please follow the return process above and specify the replacement product you’d prefer. We’ll ship the new item once the return is received.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a replacement or refund at no extra cost to you.
Questions?
If you have any questions about our refund and returns policy, feel free to reach out to us at [email protected]. We’re here to ensure you and your cat have a purr-fect experience with FluffyCatFood.com!
Thank you for trusting us with your cat’s needs. 🐾
FluffyCatFood.com
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